SHIPPING POLICY

Last Updated: September 15, 2026

At Bagzora, we want to make the shipping process as simple and straightforward as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from bagzora.com.

1. Free Standard Shipping

Bagzora offers free standard shipping on all products.

There is no separate standard shipping charge added to eligible orders at checkout.

2. Order Processing Time

Our standard order processing time is:

1–3 business days

Processing begins after your order has been successfully placed and payment has been authorized.

Processing time includes the time needed to review the order, prepare the items, and arrange the shipment.

Processing time does not include the time the package spends in transit.

3. Order Cutoff Time

Our standard order cutoff time is:

5:00 PM Eastern Time (New York)
GMT-05:00

Orders received after the daily cutoff may begin processing on the following business day.

Orders placed on weekends or holidays may be processed on the next applicable business day.

4. Estimated Delivery Time

After your order has been processed, standard shipping generally takes:

7–12 business days

The delivery estimate refers to shipping transit time and is separate from the 1–3 business days required for order processing.

As a general guide, the complete order timeline may therefore be approximately:

1–3 business days for processing + 7–12 business days for delivery

Please keep in mind that delivery estimates are not guaranteed dates.

5. Tracking Information

Bagzora provides tracking information for shipped orders when tracking is available.

Once your order has shipped, a tracking number may be sent to the email address provided with your order.

Tracking information may take some time to become active after the carrier receives and scans the package.

You can use the tracking number to follow the shipment's progress.

6. Delivery Delays

While we work to have orders delivered within the estimated timeframe, delays can sometimes occur.

Delivery may take longer than expected because of circumstances such as:

• Carrier delays.

• Severe weather.

• Holidays.

• Transportation disruptions.

• High shipping volumes.

• Address-related issues.

• Operational delays.

• Other circumstances outside our reasonable control.

Because these situations are generally controlled by the carrier or other third parties, Bagzora cannot guarantee a specific delivery date.

If your shipment appears significantly delayed, please contact us and we will do our best to assist.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice that your shipping information is incorrect, please contact us as soon as possible at:

support@bagzora.com

We will make a reasonable effort to update the address if your order has not yet entered processing or shipment.

Once an order has been processed or handed to the carrier, we may no longer be able to make changes.

Bagzora cannot guarantee recovery or replacement when a package is delivered to an incorrect address supplied by the customer.

8. Lost, Missing, or Delivery-Issue Packages

If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location around your property.

You may also contact the shipping carrier directly using the tracking information provided.

If you still need assistance, contact Bagzora at support@bagzora.com with your order number and tracking details.

We will review the available information and assist where reasonably possible.

9. Damaged Packages

Please inspect your package when it arrives.

If your order appears damaged during delivery, contact us at support@bagzora.com as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the damage.

• Clear photographs of the damaged product.

• Photographs of the shipping package when applicable.

Do not discard the product or packaging before contacting us if the damage may need to be reviewed.

10. Orders That Arrive Late

Our estimated delivery period is 7–12 business days after processing.

If your order has not arrived after the expected delivery timeframe, please contact us with your order number.

We will review the tracking information and provide assistance based on the status of the shipment.

An estimated delivery timeframe is not a guaranteed delivery date, and shipping delays caused by carriers or circumstances beyond our reasonable control do not automatically qualify an order for a refund.

11. Shipping to the Address Provided at Checkout

Orders are shipped according to the shipping information submitted by the customer.

Before completing your purchase, please carefully check:

• Recipient name.

• Street address.

• Apartment, unit, or suite number, when applicable.

• City.

• State.

• ZIP code.

Providing complete information helps reduce the possibility of delivery problems.

12. Changes or Cancellation Before Shipment

If you need to change or cancel an order, contact us as soon as possible at:

support@bagzora.com

Our normal processing time is 1–3 business days, so we may be able to help if your request is received before the order enters processing or shipment.

However, we cannot guarantee that an order can be changed or cancelled once proc

At Bagzora, we want you to be happy with your purchase. If an item does not work out for you, we offer a 30-day return period for eligible products, subject to the conditions below.

Please read this policy before starting a return.

1. 30-Day Return Period

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and unworn.

• Be in its original condition.

• Be free from damage caused after delivery.

• Be returned with its original packaging and included accessories, when applicable.

• Be sent back within the 30-day return period.

Items that do not meet these requirements may not qualify for a refund.

2. How to Request a Return

Before sending anything back, please contact us at:

Email: support@bagzora.com
Phone: +1 (914) 863-1236

Please include your:

• Full name

• Order number

• Email address used for the purchase

• Reason for the return

• Photos of the item, if there is a defect, damage, or other issue

Our team will review your request and provide the appropriate return instructions.

Please do not send a return package to our business address unless our customer service team specifically instructs you to do so.

3. Return Shipping Costs

For a return made because you changed your mind, ordered the wrong item, or simply no longer want the product, return shipping costs are the customer's responsibility.

The original shipping charge is not applicable to these cases where the customer is responsible for the return shipping cost.

If the item arrives damaged, defective, or we send you the wrong product, please contact us before returning it. We will review the situation and provide appropriate instructions.

4. Items That Cannot Be Accepted for Return

A return may be declined if the item:

• Shows signs of use or wear.

• Has been washed, altered, or damaged after delivery.

• Is missing important parts, accessories, or packaging where those are required for the return.

• Is returned after the 30-day return period.

• Has damage caused by misuse, improper handling, or normal wear and tear.

If an item is returned in a condition that does not meet our return requirements, we may be unable to issue a refund.

5. Damaged, Defective, or Incorrect Items

We recommend checking your order shortly after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@bagzora.com as soon as possible.

For faster assistance, please provide:

• Your order number.

• A description of the problem.

• Clear photographs showing the item and the issue.

• Photographs of the shipping package when relevant.

Please wait for our instructions before returning a damaged, defective, or incorrect item.

6. Return Inspection

After your return reaches us, the item may be inspected to confirm that it meets the requirements of this policy.

Approval of a return does not automatically guarantee a refund. A refund will be issued after the returned item has been reviewed and approved.

If the returned item does not meet the stated return conditions, we may reject the return and notify you of the outcome.

7. Refunds

Once your return has been approved, the refund will be issued to the original payment method used for the order.

Refund processing generally takes 5–10 business days after the return has been approved.

The time required for the refunded amount to appear in your account can vary depending on your bank, credit card issuer, or payment provider.

Bagzora does not control the processing time of your financial institution.

8. Partial Refunds

In certain circumstances, a return may qualify for a partial refund rather than a full refund. This may apply when an item has been returned with missing components, packaging, or other conditions that affect its resale value.

Any applicable deduction will be explained to you before the refund is finalized.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

support@bagzora.com

Our standard order processing time is 1–3 business days. We will make a reasonable effort to accommodate cancellation requests received before an order enters processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the order may need to be handled through the return process described in this policy.

10. Refunds for Unavailable Orders

If Bagzora is unable to fulfill an order because a purchased product becomes unavailable, we may cancel the affected order or item and issue a refund to the original payment method.