Refund policy
At Bagzora, we want you to be happy with your purchase. If an item does not work out for you, we offer a 30-day return period for eligible products, subject to the conditions below.
Please read this policy before starting a return.
1. 30-Day Return Period
You may request a return within 30 days of the date your order is delivered.
To be eligible for a return, the item must:
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Be unused and unworn.
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Be in its original condition.
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Be free from damage caused after delivery.
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Be returned with its original packaging and included accessories, when applicable.
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Be sent back within the 30-day return period.
Items that do not meet these requirements may not qualify for a refund.
2. How to Request a Return
Before sending anything back, please contact us at:
Email: support@bagzora.com
Phone: +1 (914) 863-1236
Please include your:
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Full name
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Order number
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Email address used for the purchase
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Reason for the return
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Photos of the item, if there is a defect, damage, or other issue
Our team will review your request and provide the appropriate return instructions.
Please do not send a return package to our business address unless our customer service team specifically instructs you to do so.
3. Return Shipping Costs
For a return made because you changed your mind, ordered the wrong item, or simply no longer want the product, return shipping costs are the customer's responsibility.
The original shipping charge is not applicable to these cases where the customer is responsible for the return shipping cost.
If the item arrives damaged, defective, or we send you the wrong product, please contact us before returning it. We will review the situation and provide appropriate instructions.
4. Items That Cannot Be Accepted for Return
A return may be declined if the item:
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Shows signs of use or wear.
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Has been washed, altered, or damaged after delivery.
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Is missing important parts, accessories, or packaging where those are required for the return.
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Is returned after the 30-day return period.
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Has damage caused by misuse, improper handling, or normal wear and tear.
If an item is returned in a condition that does not meet our return requirements, we may be unable to issue a refund.
5. Damaged, Defective, or Incorrect Items
We recommend checking your order shortly after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@bagzora.com as soon as possible.
For faster assistance, please provide:
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Your order number.
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A description of the problem.
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Clear photographs showing the item and the issue.
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Photographs of the shipping package when relevant.
Please wait for our instructions before returning a damaged, defective, or incorrect item.
6. Return Inspection
After your return reaches us, the item may be inspected to confirm that it meets the requirements of this policy.
Approval of a return does not automatically guarantee a refund. A refund will be issued after the returned item has been reviewed and approved.
If the returned item does not meet the stated return conditions, we may reject the return and notify you of the outcome.
7. Refunds
Once your return has been approved, the refund will be issued to the original payment method used for the order.
Refund processing generally takes 5–10 business days after the return has been approved.
The time required for the refunded amount to appear in your account can vary depending on your bank, credit card issuer, or payment provider.
Bagzora does not control the processing time of your financial institution.
8. Partial Refunds
In certain circumstances, a return may qualify for a partial refund rather than a full refund. This may apply when an item has been returned with missing components, packaging, or other conditions that affect its resale value.
Any applicable deduction will be explained to you before the refund is finalized.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
Our standard order processing time is 1–3 business days. We will make a reasonable effort to accommodate cancellation requests received before an order enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the order may need to be handled through the return process described in this policy.
10. Refunds for Unavailable Orders
If Bagzora is unable to fulfill an order because a purchased product becomes unavailable, we may cancel the affected order or item and issue a refund to the original payment method.